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The suite we were upgraded to (for free) was definitely the most beautiful hotel suite we have ever stayed in. And we travel a good deal. The room itself It was nicer than the over the water suite we stayed at in Bora Bora four years ago. The staff was so helpful and amazing, the breakfast was great. We kind of felt like royalty the whole time we were there.
Jessica
juni 2025
The hotel is perfectly placed and you can reach it within 20-25 minutes from the Airport not depending on the traffic. It is a historical building which makes it even more pleasing. The personnel is helpful and does their best to fulfil your need. What is also important in the old building - the shower and amount of water for washing was perfect!
Alexla
juli 2025
Service throughout the hotel, Decor of the Hotel, Language skills (English), Cleaning, Restaurant, Breakfast, Easy parking, Corridors and Furniture in general, the Wellness area - everything was furnished with such a good taste - and the room was SO nicely decorated with the possibility of dimming the light in all 6 lamps!, sufficient number of electrical outlets, with the possibility of making the room 100% dark, mosquito net, and the Bathroom was absolutely "Over the top" with: Heater for the towels (and it was switched on), heating in the floor, both a tub and a shower, good and descaled showers, good products in general in the bathroom including conditioner and all you may need in toiletries, fog-free mirror (and/or good ventilation), towels in different sizes (and enough of them) - high, high, high QUALITY in everything!!!
Gitte
maart 2025
Is it better to have loved and then lost, or to never have loved at all? That is this hotel experience in a nutshell. Everything was exceptional from the pillows to the concierge, to the hotel Grill and the ambience. The staff was exceptionally friendly at reception. The rooms were incredibly large, clean, and well-furnished. The beds are turned down for the night and you quite literally sink into the pillows like Goldilocks. There were also an abundance of amenities from the obligatory toilitries, to complimentary sewing kits and snacks/wine upon arrival. The stay also included laundry and shoe shine service, conveniently made available within the room. Attention to detail is an obvious utmost priority here! The Hotel Grill was another phenomenal experience. Our server(s) (a young blonde gentleman and another young man with a crystal tennis bracelet) were knowledgeable and accommodated our tight schedule. The food was a delight, we had the chateau briande and the truffle-parmesan pasta. Even the doormen were so incredibly kind and helpful, assisting us without hesitation and seeing that we got where we needed to be with a taxi no more than 5 minutes away at any given time. I truly did not want to leave, and I found myself wanting to live here like The Suite Life of Zack and Cody. 10/10!!!
Lauren
februari 2023
A magnificent experience which exceeded even our highest expectations. Stayed for a significant anniversary and it was wonderful to wake up in such a gorgeous room overlooking the lake. Every member of staff was a consummate professional and went out of their way to help us as much as they could. Dinner in the Grill was particularly excellent, being both relaxed and laid back, whilst offering impeccable service and dining. A magical trip overall and would reccomend to anyone looking for a first-class experience in Hamburg.
Thoughtmonkey
september 2024
This is a gloriously fancy hotel - not trendy or modern at all, but meticulously clean and beautiful. There is luxury everywhere, from the high-end bathroom products to the plush robes, from the chandeliers to the chocolate truffles. We only stopped here for one night during our travels and didn't have time to use the spa, which is a pity!
Eugenie
juni 2024
Such an iconic place to be... beautifully decorated for Christmas, most outstanding cuisine and bar, immeculate rooms and service. Great shower, supercomfy bed. Fantastic staff, on all levels. Happy to come back.
Mischa
januari 2024
Location is perfect, staff were amazing, housekeeping was spot on.
Haitham
januari 2024
I liked the beautifully equipped gym, discrete turndown service, lake views, exquisite cocktails at the Martini Bar and innovative food at Nikkei Nine.
Julie
februari 2025
It is an imazing place in each and every detail+ very convenient location. I travel a lot, and I can say it is second to none among hotels. The restaurants located in the hotel is a very unique experience, taste and service. The hotel will defenitely meet expectations of the most demanding guests. A big thanks to Arndt and Moritz for helping me around. See you soon! I am for ever your guest!
Iryna
september 2024
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